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Home/Helpdesk/Freshdesk

Helpdesk software for ticketing, omnichannel support, and service automation.

Categories
Segments
B2B
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Category rankings

#2Helpdesk92.7
Weekly visibility
Weekly history will appear once at least two promoted snapshots are available.

Platform split

All92.7
Chatgpt92.7
Claude92.7
Gemini92.7
Perplexity92.7
Top citation domains
g2.com1

Features

Support workflows

Target market

Helpdesk software for ticketing, omnichannel support, and service automation.

Primary categoryHelpdesk
BrandFreshdesk
Websitefreshworks.com

Buyer personas

B
Buyer

Competitive landscape · Helpdesk

Visibility score vs the top of the category, with Freshdesk highlighted.
Full leaderboard →
1Zendesk product logoZendesk100.0
2Freshdesk product logoFreshdesk92.7
3Salesforce Service Cloud product logoSalesforce Service Cloud87.74Intercom product logoIntercom87.45Help Scout product logoHelp Scout86.06Jira Service Management product logoJira Service Management64.37Zoho Desk product logoZoho Desk42.78Front product logoFront42.4

Related products

Zendesk product logoZendesk100.0Salesforce Service Cloud product logoSalesforce Service Cloud87.7Intercom product logoIntercom87.4Help Scout product logoHelp Scout86.0Jira Service Management product logoJira Service Management64.3
How this is calculated →